Returns and refunds

This page is about the physical items in the shop. The digital report and the handbook have their own terms on the refund policy page, because a file cannot be sent back.

Thirty days

Send a physical item back within 30 days of it arriving and we refund it. It needs to be unused and in the condition it arrived in. Return postage is yours unless the item was wrong or damaged, in which case it is ours.

Refunded in full, no return needed

• It never arrived, and tracking has not moved for 30 days.
• It arrived broken. A photo is enough; do not post broken things back to Asia.
• We sent the wrong item.
• You were charged twice for the same order.

What we do not refund

• That it did not work. We do not claim any of these objects does anything, so there is no effect to fail. Every listing says this before you buy.
• That it is not an antique. The coins are reproductions struck in the old patterns, and the listings say so in the text.
• Natural variation. The quartz points differ from one to the next because the stone does. The listing says that too.
• Import duty charged by your own country.

How to ask

Email chenshiwei509@gmail.com with the order number. We answer every email. Refunds go back to the method you paid with, and take as long as that method takes.